Can remote or mobile staff use the system like they’re in the office?
Yes. Users can make and receive calls from desk phones, laptops, or mobile devices without requiring a VPN. The same business number, call rules, and routing apply, ensuring a consistent experience for customers wherever your team is located.
How does call visibility and recording work?
Managers or Supervisors can monitor call activity in real time and optionally record calls for quality assurance, training, or compliance. Everything is handled centrally, with no extra software needed.
Can this system integrate with our CRM or other business tools?
Yes. Our system supports integration with virtually any CRM or business application, connecting calls, tickets, and messages into a single platform. This ensures your customer interactions are tracked and actionable, without silos.