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Microsoft Teams Calling

Enterprise-grade voice calling inside Microsoft Teams — simplify communication and empower remote teams.

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Turn Microsoft Teams into a full-featured phone system. Make and receive calls, manage call queues, and stay connected from anywhere — all while keeping your team productive and your communication streamlined.

Key Features & Benefits

  • Call From Anywhere: Voice and video calls on desktop, mobile, or Teams-certified devices.
  • Seamless Integration: Fully native in Teams — no extra apps needed.
  • Flexible Numbering & PSTN Options: Use existing numbers or add new ones, connected via Microsoft or certified operators.
  • Centralized Management: Manage users, call routing, voicemail, and shared numbers from a single admin console.
  • Remote & Mobile Teams Supported: Employees outside the office can work without VPNs.
  • Secure & Reliable: End-to-end encryption, compliance recording, and a 99.999% financially-backed uptime guarantee.
  • AI & Productivity Tools: AI-generated call summaries, voice isolation, and smart call handling for better productivity.

Unified Communications in One Platform

Bring together voice, chat, video, and meetings into a single cloud-based platform. Teams Phone lets your business communicate seamlessly, whether your employees are in the office, remote, or on the go. 

Boost Productivity

Collaborate in real time, share ideas, and access information quickly with integrated communication tools.

Streamline Workflows

Centralize calls, messages, and meetings to reduce silos and speed up business processes.

Flexible and Scalable

Easily add or remove users, adapt call flows, and scale your communications as your business grows, even with minimal IT resources.

Anywhere, Anytime Connection

Enable your teams to stay connected from any location with audio, video, and messaging all in one interface.

For full details on Microsoft Teams Phone features, visit the official Microsoft page.

How It’s Deployed

Our deployment process is simple and designed to minimize disruption:



1

Setup & Provisioning

Connect your numbers, configure users, and set up Teams Phone.

2

User Onboarding & Training

Minimal learning curve — your team is ready to make calls immediately.

3

Go-Live & Support

Proactive monitoring, support, and compliance recording ensure smooth, reliable communication.

FAQs

What licenses are required to use Teams Calling?How do phone numbers work?Do users need a desk phone?What calling features are available?

What licenses are required to use Teams Calling?

You will need:

  • A valid Microsoft Teams subscription

  • A Microsoft Teams Phone license for each user who needs calling features

Clustraq assists with validating licenses and enabling the required calling functionality.

How do phone numbers work?


Clients are responsible for acquiring and owning their phone numbers through a licensed telecom provider.

Clustraq provides the voice gateway and technical configuration required to connect those numbers to Microsoft Teams and make them fully operational.

Do users need a desk phone?


No. Users can make and receive calls from:
  • ​Microsoft Teams on desktop or laptop
  • Mobile phones (Teams app)
  • Desk phones (optional)

You can mix and match based on roles.

What calling features are available?

Depending on your setup and licenses, features can include:

  • Call Queues and Ring Groups

  • Auto Attendant / IVR

  • Call forwarding and voicemail

  • Call recording

  • Call analytics and reporting

  • AI-generated call summaries and insights

  • Integration with Microsoft 365

Let’s Talk About Your Setup

Tell us what you’re trying to achieve — we’ll guide you on the right approach.


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